You will Provide support to distributors, dealers, and end users on our products.
Specific Responsibilities Include:
(Electrical/Mechanical Systems)
- Answer phone calls from customers who need assistance with their systems.
- Trouble-shoot our equipment problems with dealers and end-users.
- Provide installation support for Dealers.
- Provide technical support on our products to other departments.
- Research problems that are being reported in the field and interact with Engineering.
- Document “tech calls” using the “Tech Ticket” program.
- Understand how to research Illustrated Parts Breakdown (IPB) and provide replacement part recommendations to customers.
- Will Call Department: assist walk in customers who questions or issues.
- 7:00am – 3:30pm
Experience and Background:
Experience in Access Control, Card Access Systems, Vehicular Gate Systems or telephone equipment is beneficial but not a requirement.
Product training is provided.
- General knowledge of electricity and electronics low voltage exp
- strong telephone communication abilities and good interpersonal skills.
- must be able to interact effectively with individuals and work well with teams.
- experience in the technical support field is preferred.
- general knowledge of high and low voltage electronics
- able to comprehend technical wiring diagrams and manuals.
- good understanding of windows-based software programs,
- basic trouble shooting skills for computer hardware, TCP/IP converters, com ports, etc.
- Experience with basic electrical, electronic or mechanics needed.
- Bi-lingual English/Spanish is a plus.
